Fix ‘Account Action Required’ pop up on Motorola Moto X, DROID MAXX, Ultra and Mini

Motorola Moto X and the new DROID Family from Verizon (DROID MAXX, Ultra and Mini) has been getting the latest Android 4.4 KitKat update in early 2014. I believe the majority of users are pleased with this OTA update. However, only a few of them who hate it, since root access more difficult to acquire after their phone upgraded.


Unfortunately, besides bringing the latest Android OS, the update also produces little bugs. Some users reported that they are now getting annoying “Account Action Required” error pop up message on their Moto X and new DROID Family. For that reason they cannot login into Google apps (Play, Gmail, Maps, etc.), it’s even keep asking for a password reset.

Google’s 2-step verification feature was suspected as the cause of this problem though in the end not proven, as an account without this feature is also experiencing the same problem.

droid maxx account action required

Image: Motorola

To overcome the “Account Action Required” issue in Moto X, DROID MAXX, Ultra or Mini after the Android KitKat 4.4 OTA update, is to Unlink the Motorola ID. Here are some things you can do, but keep in mind, the result may vary.

  1. Go to Settings -> Security and Screen Lock -> Device Administrator and disable Motorola Device Policy.
  2. Head to Settings -> Motorola Device ID. From there tap the three dot menu and Unlink account.



Source:AC Forums
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3 Responses

  1. steelsox1
    March 23, 2014 at 7:08 PMReply

    Has there been any official ownership from Google and/or Motorola on this? I am finding this is a big issue in the forums going on since kitkat came out…I had no issues with my original Maxx but I dropped it and got a replacement which worked for a few hours on wifi…then, all the Google accounts got “deactivated” and no amount of re-entering the ID/PW works, I tried to Force Stop/Uninstall Updates/Clear on all Google apps…still not working. I event tried to sign on via a very weak LTE connection, same thing.

    Basically, I have a $600 piece of junk since I can’t get into Gmail, Google Play or anything. I am ready to ditch Verizon and go to ATT even if it means eating a contract break buyout. This sucks.

    BTW, your fix did not work as the Google accounts were already delinked by the bug. Did I mention this sucks?

  2. Andrew
    June 1, 2014 at 12:21 PMReply

    hello, in this moment I have a Droid Ultra Verizon update to kitkat and the problems begin. Account, action required. Stop youtube videos think that is for the launch pop up of the action required. And the solutions only sucks. For the moment the problem is in wifi ON, someone help with this ??

  3. Manu
    July 9, 2015 at 12:28 AMReply

    “Account Action Required”

    Getting this error all the time, very frequently, irritating me a loooot

    Some one please help me hoe to fix it or suggest me which app is cousing that issue, i will remove or disable it

    Please help….

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