Motorola Moto X and the new DROID Family from Verizon (DROID MAXX, Ultra and Mini) has been getting the latest Android 4.4 KitKat update in early 2014. I believe the majority of users are pleased with this OTA update. However, only a few of them who hate it, since root access more difficult to acquire after their phone upgraded.
Unfortunately, besides bringing the latest Android OS, the update also produces little bugs. Some users reported that they are now getting annoying “Account Action Required” error pop up message on their Moto X and new DROID Family. For that reason they cannot login into Google apps (Play, Gmail, Maps, etc.), it’s even keep asking for a password reset.
Google’s 2-step verification feature was suspected as the cause of this problem though in the end not proven, as an account without this feature is also experiencing the same problem.
To overcome the “Account Action Required” issue in Moto X, DROID MAXX, Ultra or Mini after the Android KitKat 4.4 OTA update, is to Unlink the Motorola ID. Here are some things you can do, but keep in mind, the result may vary.
- Go to Settings -> Security and Screen Lock -> Device Administrator and disable Motorola Device Policy.
- Head to Settings -> Motorola Device ID. From there tap the three dot menu and Unlink account.