Fix HTC One X+ “can’t receiving calls and voicemail” problem.

AT&T HTC One X+ 4G LTE has an excellent hardware specs, sad to say behind its strength, the phone has an incoming call problem experienced by several users. Symptoms of the problem are: the phone will send a busy signal when a call comes in, your phone will inform callers that the call cannot be completed and it can’t be forwarded to your voicemail. Your phone will not receive any miss call or voicemail notification.


When called AT&T representative to fix this problem, they will suggest you to replace the SIM card with a new one. Once the SIM card is replaced with a new one you will likely be able to receive incoming calls again, but a few days later your HTC One X+ will stop receiving calls again. Even there are users who still have this problem after they get a new replacement device.

cant receive calls htc one x+ plus

Image Credit: HTC/AT&T

If you are suffering with this incoming call problems on HTC One X plus, you can do the fix as follows:

  • Open your dialer, and call the number below to change the preferred network type:
    *#*#INFO#*#* or *#*#4636#*#*

    Hit ‘Phone info’, and scroll down near the bottom, change ‘WCDMA preferred’ to ‘WCDMA only’, and exit the menu, then reboot.

  • Open dialer, type the number again below:

    Select ‘Phone info’, click on the menu and tap ‘Select radio band’ > ‘USA Band’, exit and reboot.



Related Mods

6 Responses

  1. jH
    January 1, 2013 at 7:08 AMReply

    This is exactly what is happenning to my new one x plus. I had 3 new sim card and a phone replacement and they still cant figure it out. This is the first post I have found on this issue. I am happy to know that I am not crazy…..

  2. Jon D
    January 16, 2013 at 4:56 AMReply

    I too had this exact problem! After hours on the phone with a level 3 tech support person, they told me to get a replacement. When i did, my issue went away for a few weeks. Then it came back exactly the same.

    This article saved me so much time and effort in troubleshooting.


    HTC/ATT need to figure out this issue and get it resolved!

  3. Phillip Winkler
    February 19, 2013 at 4:44 AMReply

    I have concerns with the suggested fix. If I set my phone to wcdma only, am I disabling LTE?

    • Fridza
      February 19, 2013 at 11:58 PMReply

      Yes, LTE will be disabled when you set to WCDMA only.

      • Georgia
        March 5, 2013 at 7:00 AMReply

        My phone won’t even let me pick WCDMA only

        • Curtis
          April 9, 2013 at 7:06 AMReply

          I can’t select it either

Leave a Reply