Fix Motorola DROID RAZR HD SD Card problem “Card removed unexpectedly”.

After using a device you just bought a few weeks ago, you might find some weirdness going on, as experienced by some of the Motorola DROID RAZR HD/MAXX HD (XT926/XT925) users who have problems with the SD card.


They randomly get a notification error “Card removed unexpectedly”, which tells you that the SD card has been uprooted suddenly from the device, even though the card still on the inside. This isn’t just an error notification, since the card can’t be recognized by the device once you get this alert, you can check it via File Explorer app.

droid razr maxx hd xt926 xt926 sd card issue

Image Credit: Motorola/Verizon

A user even notice that his SD card (Sandisk 32GB Class 10) damaged after encountering this issue. We don’t know for sure why such a thing happens, due to bad SD card or a faulty device. There’s short term solution in case you having this problem is to carry out a system restart. You can also try to re-inserting the SD card, replace with another card, or even try to formatting the card with the PC. It never hurts to try, since the problems experienced by each person may be different. When these issues come back again after a few hours, just try to get a new SD card or or go to the Verizon store to repair your DROID RAZR HD.



Filled Under:Bugs and Problems
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10 Responses

  1. prezadential
    November 19, 2012 at 2:15 AMReply

    I had this same problem when I first got my RAZR HD. This issue occurs because the sd card cover does not push the sd card in all the way if done according to the manual. Before putting the cover on, push the sd card into the phone until it clicks with your nail or a pen cap type tool and then put the cover on. This will fix the problem ass I have never seen the error notification again. Hope this helps! Loving the RAZR HD!!!

    • Dub
      November 30, 2012 at 12:29 PMReply

      Thanks Prez – that was totally the fix. The card clicks once it’s seated properly – otherwise a spring wants to push it back out which pushes the door open. It can’t be seated with just your finger. Anyway – all is good now.

    • Richard
      February 21, 2013 at 9:59 AMReply

      Thanks so much, that was the answer I was looking for!
      I found that using the handle of the tool that comes with the phone to push the sd card until it clicks its perfect for it, maybe its been done on purpose.

  2. TTirades
    December 8, 2012 at 4:43 AMReply

    This was correct fix for me too. Was worried that the door was pushing out and concerned that the SD and SIM cards could be lost too.

    As you stated, the card was rather hard to push in – needed a narrow blunt tool. But afterward the door seated flush as it should.

    Great tip.

  3. Rich
    December 10, 2012 at 9:08 AMReply

    Thank you for the comments. I tried pushing it in and figured the sd card cover was to hold it in. Using the back of the motorola tool to open the sd card cover, I was able to push it in securely in place. D’oh.

    I hope this helps others. 🙂

  4. Bob Wainess
    December 11, 2012 at 11:45 PMReply

    This fix does not work for my RAZR HD Maxx because the sd card is not covered with a door but is in a little drawer and the drawer is part of the cover. You can’t push the sd card in further than the “door” will allow. I can see that the problem is that the door does not stay fully in the body of the phone, but I can’t push in the sd card any further.

  5. Laurie
    December 12, 2012 at 6:15 AMReply

    This is not the solution for me. Got a message today that my SD card was unmounted. I haven’t removed the cover for it since the day I got the phone & put in the SD & SIM cards. It has always been pushed all the way in, until it clicks & snaps into place. I don’t have a card reader anymore (I’ve moved too many times & lost them all). So, I can’t check the card itself.
    I’ve tried removing the card & re-inserting it. I’ve powered off my phone & powered it back up. I still have the notification saying \SD card blank or unsupported filesystem\. If I click that, it asks if I want to format the card, and lose everything.
    I don’t have too much stuff on the card, so I just tried to format the disk. I instantly get a message towards the bottom of the screen that says \SD Card is being checked\. About a half second later, I get a ding in the notification bar \Blank SD card\. Open notifications – \SD card blank or has unsupported filesystem\. Click on that – get asked if I want to format. I say yes – wash, rinse, repeat.

    If anyone has any suggestions – I’d gladly take them. Looks like I’m buying a new Micro to SD reader, and probably a new card.

  6. ROC
    January 8, 2013 at 9:56 AMReply

    A few days ago I had the same problem and as Laurie did, I perform the same task with my Motorola Droid Razr Maxx HD as she did. It destroyed my 32GB micro SD card newly purchase. It was unreadable after that even in my laptop. Thinking it was a bad memory card and losing 15 GB of data (mostly music and family pics), I purchase another new 32GB class 4 micro card and I pop it in until I heard it click in place, then reinstall the cover with SIM card. My Razr mount then unmount the card about 3 times before it accept it. Then when I was transferring my data the Razr unmounted the card. I took the micro card out and put it in the SD adapter then pop it into my laptop and it was still able to write to. I can’t say that about the class 32gb class 10 I had in my Razr when this all started. My Razr damage it good. I contact Verizon this afternoon by phone and after explaining to the Tech what happen and the steps I took like Laurie did including doing a factory reset to attempt to fix problem, he said I did everything he would have done. But instead of sending me a replacement phone, he ask me to take it to a Verizon Wireless store and have a tech there do a hands on. That’s were it got funny…
    The hands on Verizon Tech starts laughing as he said \The phone tech should have just sent me a replacement\ since he to said he could do no more than I already did. So my new M-Razr Maxx HD should be here tomorrow. Wish me luck…

  7. Bob
    May 6, 2013 at 1:12 PMReply

    The problem, at least with my MAXX HD, seems to be that the connection point for the drawer is in the middle, so it acts as a pivot point. My thumb often ends up on the bottom half of the drawer (the part over the SIM), which causes it to push in just enough to release the SD card. Poor design, imho.

  8. Amanda
    November 15, 2014 at 12:57 PMReply

    Hello. Please help. I damaged the spring system where my sim card enters my droid RAZR Maxx by placing another sim card into my phone. Now no one seems to know how to repair it. Is all hope lost?

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