Droid RAZR M signal problem, 4G dropped to 3G in some regions

After purchasing Droid RAZR M you might be a little dissatisfied, since the phone has a signal problem, based on users reviews the device has difficulty to get 4G signal and frequently dropped to 3G. When compared to other Android phones like the Droid RAZR Maxx in the same location, this phone often gets a 3G signal even 1x while the Maxx locked to 4G.


In addition to dropping 4G problems, there are some users who experience other issues such as the “Your call cannot be completed” issue, when try to call a number it says connected but the target phone never rings, and problem of dropping calls problem.

droid razr m dropped 4g dropping calls

Image Credit: Motorola/Verizon

When we take a look at the signal strength (you can see it in Settings > About > Network) Maxx getting around -75 dbm (3 to 4 bars) while M get -96 dbm (1 to 2 bars), so it can be seen that the signal strength difference is quite striking, about 20 dbm but it depends on the 4G coverage in your area.

These problems need to be resolved since it will also affect the battery life, the phone will need more power to find the best signals. Maybe someday Motorola will provide a radios update for Droid RAZR M, so dropped calls or 4G problems can be sorted out.



Source: Motorola
Filled Under:Bugs and Problems
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7 Responses

  1. Bob K
    September 28, 2012 at 12:58 PMReply

    You are correct about the razR M 4G reception. I have contacted Moto support and carefully presented data. Their answer is to offer to replace the phone. I have already tried 3 phones. Apparently they don’t care

  2. ChrisB
    October 3, 2012 at 5:56 AMReply

    I just returned a RAZR M. Bad signal issues. My house always has a low 4G, but great 3G service. The M kept dropping to 1X, and then to no data at all.

  3. JKeat
    October 13, 2012 at 11:19 PMReply

    This issue can be fixed by going into Settings > Mobile Network > Data Roaming > Allow Access For All Trips > Power Cycle Device

    This will not result in any carrier roaming charges,just allows device to search for a broader spectrum of signal

  4. StR
    October 14, 2012 at 2:43 PMReply

    I also experienced similar problems with 4G reception. The VZW CSR from tech-support said that the engineers are working on the problem (Sept.28, 2012). A VZW employee from a local VZW store told me that they see customers experiencing this problem and it is often fixed by replacement of the SIM card.

    JKeat: what you are suggesting should only have effect when you are roaming outside your country (unless Motorola did something weird under agreement with VZW).

  5. Fred
    October 19, 2012 at 7:26 PMReply

    I have the low signal problem too. This is my first 4G phone so I don’t really know what the 4g coverage is like
    in my area.

    My phone would only connect to the internet via wifi. It varies 1x, 2bars 3g, 1bar of 4G(rarely)

    jkeat’s suggestion allows my phone to connect to the internet.

    Now I’m seeing 4g more often, up to 3 bars.

  6. tracy
    December 4, 2012 at 10:24 PMReply

    I got the razor m 10-08-12 I must say it sucks.droid x worked better.Have switched to roam as suggested no help.Have had sim card replaced no help. On Verizon have com paired to other phones in same location they have no problem.Going to try Verizon again but probably stuck for 2 years. Advise no one buy this phone.

  7. kristin
    July 2, 2013 at 5:07 PMReply

    This is my first smart phone and I wish I had reviewed it before I purchased it. I had to get my razor replaced after 4 months due to it over heating and not turning back on, as of 2 days ago; received my replacement phone today and this one was ok the first few hours, thus now it is freezing and/or restarting on its own.

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